Wild Mountain Spa – Terms & Conditions

Sauna, Hot Tub & Cold Dips — Terms of Use

Morningside Farm, Logiealmond, Perthshire, PH1 3TG

1. Before you book

These terms cover the sauna, hot tub, cold dips, decks, steps, paths and rest areas.
Each adult participant must read and accept these terms before using the facilities. For children attending designated family sessions, a parent or legal guardian must provide consent in accordance with section 9. A lead booker cannot waive another person's legal rights.
These terms provide important safety guidance. All participants must follow the safety rules and any instructions given by the operator.
Use facilities only during your booking, follow displayed safety and capacity limits and never use them alone.
Contact us before booking with questions or access needs. Prices, session lengths and cancellation terms are available before payment.

Emergency contacts

Every participant must provide an emergency contact's full name, relationship and telephone number, including country code.

The emergency contact must not be taking part and should be reachable during the visit. Please tell them their details are being provided for emergency purposes.

The lead booker provides their details during booking. Additional guests must complete the separate Guest Safety & Consent Form before attending.

2. Health precautions and medical guidance

Heat and cold can strain your heart and circulation, causing dehydration, fainting, overheating, cold shock or drowning, even if you are fit or can swim.
Get medical advice before booking if pregnant, taking medication affecting alertness, blood pressure or temperature control, or living with a condition that may make heat or cold unsafe. Examples include heart, blood-pressure or breathing problems, diabetes, seizures, fainting, reduced sensation, cold-triggered allergy or recent surgery. Other conditions may also need advice.
Wait for any medical advice you need before taking part. Do not stop prescribed medication.
Do not use the facilities if unwell, feverish, dehydrated, affected by alcohol or drugs, or experiencing vomiting, diarrhoea, infectious illness or uncovered wounds.
Drink water before, between and after activities.
Stop immediately and seek help if dizzy, faint, sick, breathless, confused, unusually weak, experiencing palpitations or shivering uncontrollably.
Call 999 or 112 for chest pain, collapse, severe breathing difficulty or reduced consciousness. Do not drive or leave alone if unwell.

These terms do not constitute medical advice or clearance.

3. Heat, cooling and repeat cycles

Heat

Start with a short stay. Stay awake, do not exercise and leave whenever necessary. Displayed time and temperature limits are maximums, not targets or guarantees of safety. Do not enter closed facilities or facilities without displayed limits.

Cool down

Stand slowly, leave carefully and rest in the designated area until your breathing and balance settle. Cold dips are optional. Never rush from intense heat directly into cold water.

Cold dip

Never dip alone. Enter slowly, feet first, keeping your head and face above water.

Never jump, dive, hold your breath or deliberately breathe rapidly. Leave immediately if your breathing becomes uncontrolled or you feel unwell.

Recover

Dry off, add warm layers after cold exposure and rest.

Repeat only when fully well. There is no required number of cycles. Never compete or push through discomfort.

Seek help if excessively cold or unwell. Do not use extreme heat as a rescue measure.

4. Sauna etiquette and wood-fired equipment

Wear clean swimwear, shower before bathing and sit on a clean sauna towel.
Respect other guests' space, keep noise down and obtain permission before photography or recording.
Walk at all times. No running, pushing or rough play.
No glass, food, alcohol, smoking or vaping in sauna or bathing areas. Keep drinking water in non-glass containers in the designated area.
Remove items that could heat up or snag. Keep belongings clear of stoves, flues, vents, doors and exits.
Hot stoves, flues, guards and fittings can cause burns. Do not touch them.
Only trained staff may light, refuel or adjust equipment, handle fires, ash, pumps, valves or chemicals, or add approved water to sauna stones.
Never add oils, fragrances or other substances.
Use steps and handrails rather than tub rims or stove enclosures.
Keep your head above water, do not swallow water and stay clear of outlets.
Do not alter ventilation or door fittings.
Leave immediately if there is smoke, a carbon monoxide alarm, excessive heat or an instruction to leave.
Report defects and only return when the operator confirms it is safe.

5. Decks, steps and uneven ground

Decks, steps and paths may be wet, slippery or icy. Natural ground may be uneven, soft or unstable.
Wear non-slip outdoor footwear, use designated lit routes and handrails and move slowly, especially after heat or cold.
Stop and seek help if your balance is affected.
Avoid edges, trailer wheels, tow bars, stabilisers, stoves and closed areas.
Do not climb rails or move barriers.
Report hazards, including loose boards or unstable steps, and avoid unsafe areas.

6. Refusal of admission, removal and closure

We may refuse entry, stop activities or ask guests to leave for reasonable safety reasons, including intoxication, illness, unsafe or abusive behaviour, equipment interference or breaches of these rules. No refund will normally be provided in these circumstances.

We may close facilities if temperatures, water, equipment, access or weather conditions are unsafe. Decisions will be fair and proportionate, taking reasonable adjustments into account.

If we cannot provide the booked service, we will offer a refund for the part not provided or an available replacement booking.

7. Payments, cancellations and rescheduling

Booking and payment

These payment terms apply to individual scheduled spa tickets, not private or group venue hire.

Full payment is required at booking. A booking is confirmed when payment has been received and confirmation issued.

Check the date, time and number of tickets and report any errors promptly.

The total price, including applicable taxes and compulsory charges, is shown before payment. Later price increases do not affect confirmed tickets.

Cancellations with at least 72 hours' notice

You may choose a full refund for cancelled tickets or an available replacement session.

Cancellations within 72 hours or non-attendance

Tickets are normally non-refundable, including for illness, travel problems or poor weather when the facilities can operate safely.

Rescheduling

Your full payment can transfer to a like-for-like session.

With at least 72 hours' notice, you may request a full refund if no suitable alternative is available.

Changes requested within 72 hours are discretionary. If a change is unavailable, the late-cancellation terms apply.

A late change retains the original late-cancellation status and actual-loss safeguard. It does not create a new full-refund entitlement.

Your statutory rights remain unaffected.

Weather and cancellations by Morningside Farm

Rain or cold weather alone may not prevent a safe session.

We assess weather, access, decks, ground and equipment and may postpone, cancel or stop sessions where conditions are unsafe, including high winds, lightning, ice, snow or flooding.

Affected customers will be contacted as soon as reasonably practicable using their booking details.

If we cancel before your session begins, you may choose a full refund or an available replacement session at no extra cost, regardless of notice. You do not have to accept a voucher or rebooking.

If a session is stopped early, we will offer a refund for the service not provided or an agreed replacement, without limiting any greater legal remedy.

Normal cancellation terms apply where we operate safely but you choose not to attend.

Never travel through unsafe conditions. Contact us to discuss a possible change.

Requests and refunds

Use the cancellation link in your booking confirmation, where available, or contact: lucy@morningsidefarm.co.uk

Provide your name, booking reference, session date and time and the tickets affected.

We will confirm the outcome in writing and refund the original payment method within 14 calendar days of cancellation or confirmation that a refund is due, or sooner where legally required.

Statutory consumer rights remain unaffected.

8. Online acknowledgement and acceptance of risk

By agreeing to these terms, I confirm that:

I have read and understood these terms and safety guidance.
I understand the risks associated with heat, cold water, wood-fired equipment and slippery or unstable ground, including burns, falls, fainting, cold shock, serious illness and drowning.
I voluntarily accept these inherent risks only to the extent permitted by law.
I will seek medical advice where necessary, follow the rules, report hazards and stop if I feel unwell.
Each activity is optional and I may stop at any time.
I understand that I cannot waive another person's legal rights.

Your rights

This agreement is not a blanket waiver of claims or an acceptance of negligent operation.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or anything else that cannot lawfully be excluded.

Your statutory consumer rights remain unaffected. Morningside Farm remains responsible for reasonable care and safe operation.

9. Children and family sessions

Children aged 8–17 may attend designated family sessions when accompanied by a responsible adult.

A minimum supervision ratio of one responsible adult per child applies. The supervising adult must remain with and actively supervise the child throughout the experience.

By booking for a child, the person making the booking confirms that they are the child's parent or legal guardian, or have obtained permission from the child's parent or legal guardian for the child to attend.

The person making the booking confirms that the child's age and details are accurate, that the required supervision arrangements are in place and that they have read and accepted these Terms & Conditions on the child's behalf.

A parent or legal guardian must complete the relevant guest safety and consent information for any child attending.

Children may not attend standard adult-only public sessions.

10. Agreement to these terms

By submitting a booking or guest safety form and accepting these Terms & Conditions, I confirm that I have read and understood the safety guidance, agree to follow the rules and have provided the required information.

Where I am providing consent on behalf of a child, I confirm that I have the appropriate parental or legal guardian authority to do so.

I understand that my statutory rights remain unaffected.